Dialup
FAQ
 How
do I configure my computer to connect to Webjogger?
 It’s
easy! Just click on your operating system below and follow the procedures
which appear on your screen.
Windows 98
Windows ME
Windows 2000
Windows XP
Mac OS 9.2
Mac OSX
Windows 98
Configuring your dial up connection
• First, click here to obtain a list of local access numbers
available in your area. Write down the number you select from the
list, then click the Back button on your browser to return to these
instructions.
• On your desktop select the icon for My Computer
• Double click on Dialup Networking.
• Double click on the icon Make New Connection. This will initialize
the New Connection Wizard.
• In the connection name type Webjogger. Click on Next.
• Enter the phone number you selected for your dialup connection
earlier.
• Click on Next and then on Finish.
• You will be directed back to the Dialup Networking window.
Now you will see an icon for Webjogger.
• With the right button on your mouse click on Webjogger and
then click on Properties
• Make sure you have the correct phone number in Telephone
Number box. If you do not need an area code to dial to Webjogger,
uncheck the “Use Area code and Dialing Properties box”
(note that Windows 98 adds this by default and you need to uncheck
it)
• Click on the Server Types tab. Checkmark “Enable Software
Compression” under the Advanced Options section and “TCP/IP”
under the Allowed Protocols section. Everything else needs to be
blank. Click on OK and then OK again in the Webjogger window.
• Double click on the Webjogger icon to connect to the Internet.
• If you need instructions for how to configure your Internet
browser, click here
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Windows ME
Configuring your Dial-Up Connection
• First, click here to obtain a list of local access numbers
available in your area. Write down the number you select from the
list, then click the Back button on your browser to return to these
instructions.
• On your desktop, double click the icon for My Computer
• Double click on Control Panel and then Dialup Networking.
• Double click on the icon Make New Connection. This will initialize
the New Connection Wizard.
• In the connection name type Webjogger. Click on Next.
• Enter the phone number you selected for your dialup connection
earlier.
• Click on Next and then on Finish.
• You will be directed back to the Dialup Networking window.
Now you will see an icon for Webjogger.
• Double click on the Webjogger icon to connect to the Internet.
• If you need instructions for how to configure your Internet
browser, click here.
Back to top.
Windows 2000
Configuring your Dial-Up Connection
• First, click here to obtain a list of local access numbers
available in your area. Write down the number you select from the
list, then click the Back button on your browser to return to these
instructions.
• On your desktop, double-click the icon for My Computer
• Double click on Control Panel and then Network and Dial-up
Connections.
• Double click on the icon Make New Connection. This will initialize
the New Connection Wizard. Click on Next.
• In the Network Connection Type select the Dial-up to Internet
option. Click on Next.
• Select the option ‘I want to set up my Internet connection
manually.’ Click on Next.
• Select the ‘I connect through a phone line and a modem’
option and click on Next.
• The next screen will ask you for the modem. By default there
is a modem selected, so click on Next. If you don’t see a
modem in the box, you may need to install it using the CD and the
information that came with your computer.
• Enter the phone number you selected for your dialup connection
earlier.
• Click on Next.
• Type the username and the password for your account. Click
on Next.
• Type the name for the connection (i.e. Webjogger). Click
on Next.
• You may be asked if you want to set up an Internet mail account.
Select Yes or No according to your case. Click on Next.
• If you selected No in the previous step, click on Finish.
If you selected Yes, please click here to find out how to set up
your email.
• You will be directed back to the Dialup Networking window.
Now you will see an icon for Webjogger.
• Double click on the Webjogger icon to connect to the Internet.
• If you need instructions for how to configure your Internet
browser, click here.
Back to top.
Windows XP
Configuring your Dial-Up Connection
• First, click here to obtain a list of local access numbers
available in your area. Write down the number you select from the
list, then click the Back button on your browser to return to these
instructions.
• Select the Start menu button, and select Control Panel.
• Select Network and Internet Connections.
• In the Network and Internet Connections window, select Set
up or change your Internet connection.
• In the Internet Properties window, with the Connections tab
selected, click the Setup button.
• In the Welcome to the New Connection Wizard window, click
on Next.
• In the Network Connection Type window, select Connect to
the Internet, and click on Next.
• In the Getting Ready window, choose Set up my connection
manually, and click on Next.
• In the Internet Connection window, select Connect using a
dial-up modem, and click on Next.
• In the Connection Name window, type Webjogger in the ISP
Name box, and click on Next.
• Enter the phone number you selected for your dialup connection
earlier.
• Click on Next.
• In the Internet Account Information window, type your Webjogger
username and password, check the appropriate boxes based on your
individual preferences, and uncheck the “Turn on Internet
Connection Firewall” box for this connection. Then, click
on Next.
• In the Completing the New Connection Wizard window, select
the Add a shortcut to this connection to my desktop check box, and
click Finish
• Double click on the Webjogger icon to connect to the Internet.
• If you need instructions for how to configure your Internet
browser, click here.
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MAC OS X
• First, click here to obtain a list of local access numbers
available in your area. Write down the number you select from the
list, then click the Back button on your browser to return to these
instructions.
• Click the Apple menu and choose System Preferences.
• In the System Preferences window, click Network.
• Set the Location to Automatic, and Show to Modem Port
• Click the TCP/IP tab.
• Choose to Configure using PPP
• Enter your DNS Numbers into the Domain Name Servers box.
Click here to find Webjogger’s DNS Numbers.
• Click the PPP tab.
• In the Service Provider box type Webjogger
• Enter the phone number you selected for your dialup connection
earlier.
• Enter your username into the Account Name box, and your password
into the Password box. The username and password are case sensitive.
• Click the PPP Options button. Check the boxes for the following
settings: Connect automatically when starting TCP/IP applications
and Disconnect when user logs out
• Click OK.
• Click the Modem tab. Choose your modem from the pop up menu.
(If your modem came with your computer, it will most likely be listed
as Apple Internal 56K Modem (v.90).)
• Turn the Sound to On.
• Put a check mark next to Wait for dial tone before dialing.
• Click Save
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MAC OS 8-9
• First, click here to obtain a list of local access numbers
available in your area. Write down the number you select from the
list, then click the Back button on your browser to return to these
instructions.
• Click on the Apple menu, select Control Panels, and open
Remote Access. (Note: Remote Access is also known as PPP in earlier
versions of Mac OS.)
• Type your username and password in the Name and Password
fields. (Optional: you can click Save password).
• Enter the phone number you selected for your dialup connection
earlier.
• Click on Options and then click on the Redial tab. Set the
Redial option to Off.
• Click the Protocol tab. Set the Use Protocol to PPP. The
following options should be checked:
o Connect automatically when starting TCP/IP applications
o Allow error correction and compression in modem
o Use TCP header compression
• Click OK.
TCP/IP Setup
After you have configured Remote Access, you will need to configure
TCP/IP:
• Click on the Apple menu, select Control Panels, and open
TCP/IP.
• In Connect via: select PPP.
• In Configure: select Using PPP Server.
• Enter the DNS numbers into the Name server addr: field. Click
here to find Webjogger’s DNS Numbers.
• Enter Webjogger.net into the Search domains field
• Close TCP/IP and save the changes.
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Are
you a local call from my location?
We hope so! Please click
here to find out!
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What
are your local access numbers?
For
a searchable list of Webjogger’s nationwide dial-up access
numbers, click here!
Back to top.
What
are the DNS numbers for my Webjogger connection?
Primary
DNS: 204.8.80.19
Secondary DNS: 204.8.81.2 and
204.8.80.2
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How
do I search the Internet?
Once
you get connected to Webjogger, look for the Search Engines section
of the Webjogger homepage. Just click on any of the Search Engine
links in that section, enter the subject of what you would like
to search for in the box provided by the Engine, and click Enter.
The Search Engine will provide you with a list of websites which
contain the words which you just entered. Click on one of the links,
and you will be taken to a website which hopefully contains what
you are looking for. If not, click the Back button on your browser
and try another link. It’s easy!
Back to top.
How
do I put a shortcut of my Webjogger connection on my desktop?
To
add a Webjogger shortcut to your desktop:
In Windows 98
• Double click on My Computer and then Dial-up Networking.
• Right click on Webjogger.
• Click on Create Shortcut. You will be asked to create the
shortcut on the desktop. Click OK.
In Windows ME and 2000
• Double click on My Computer and then Control Panel.
• Double click on Dial-up Networking.
• Right click on Webjogger.
• Click on Create Shortcut. You will be asked to create the
shortcut on the desktop. Click OK.
In Windows XP
• Double click on My Computer and then Control Panel.
• Double click on Network and Internet Connections
• Select Network Connections under the pick a Control Panel
Icon section.
• Right click on Webjogger.
• Then click on Create Shortcut. You will be asked to create
the shortcut on the desktop. Click OK.
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How
do I set up Webjogger as my homepage?
Internet
Explorer (versions 5.0 and 6.0)
• In Internet Explorer, click on Tools and select Internet
Options.
• Select the General tab and type http://www.webjogger.net/portal
in the Address box under the Home Page section.
• Click Apply in the bottom of the window and then OK.
Netscape (Versions 6.x and 7.x)
• Open your Netscape browser and click on Edit, then select
Preferences
• Select Navigator on the left.
• Type http://www.webjogger.net/portal in the Location box
under the Home Page section.
• Click OK.
Safari 1.1
• Open your Safari browser
• Click on the Safari menu and select Preferences
• In New Windows open with select Home Page.
• Type http://www.webjogger.net/portal in the Home Page box
• Save the changes and close.
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How
many computers can I connect with my Webjogger account?
You
can connect as many computers to the Internet as you like using
your Webjogger account, but unless your computers form part of a
local area network (LAN), only one computer will be able to connect
at a time.
If you want to connect multiple computers to the Internet at the
same time and you don’t have a LAN, then you will need to
connect each computer to a different phone line in your building
(i.e. 555-1001 and 555-1002), and you will need to obtain separate
login accounts from Webjogger for each computer. Please note that
although multiple login accounts can share the same username and
password, each login account will be billed as a separate account
by Webjogger.
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When
I dial in, it says that my username or password is invalid but I
know they are correct. What’s going on?
Please
make sure that the Caps Lock on your keyboard is not on.
If your Caps Lock is not on, and you are sure that you are entering
your username and password correctly, please check to make sure
that your payment was sent on time. The problem may be caused by
a temporary suspension of your account due to late payment. Please
give us a call if you need to request billing information.
If that is not the case please contact the Webjogger’s Tech
Support desk for further inquiry.
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I
have a 56K modem. Why isn't my download speed even close to 56K?
Some
of the factors that determine your computer’s performance
include the processor speed, the amount of available RAM, and the
number of programs running, among others. These factors also determine
how your computer performs when connecting to the Internet. You
may want to start by checking these and making sure that what appears
to be slow speeds is not simply a general computer performance issue.
Then there’s the problem of noise on the line. First of all,
static electricity caused by radio signals, power lines, and other
sources interfere with most 56K modem signals, forcing them to fall
back to 42-50Kbps.
56K modems also require a clean, straight through telephone connection
to the telephone company's central office switching center.
Phone company line amplifiers that boost a telephone signal over
a long distance, PBX switchboard systems, and other phone equipment
alter the phone signal and force 56K modems to fall back to speeds
of 33.6Kbps and lower. So no 56K modem ever connects at 56K. Most
56K modem users seem to connect at speeds of 44-48Kbps. You can
also ask your phone company to check the phone lines on your street.
As mentioned above, noise on the phone line can cause speed degradation.
There may also be a problem with your modem. If you are connecting
at a very slow speed (around 30Kbps or lower), make sure your modem
has the latest drivers installed. Also, make sure that the cord
from your modem to the phone socket is as short as possible.
Webjogger also offers an Accelerated Dialup option for your dialup
connection. This service can increase your download speeds by 5
times or more and double your browsing speeds. Click
here to find out more about this service, which comes FREE with
all Unlimited access accounts.
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Why
do I keep losing my connection to you?
There
are several reasons why this may be happening, the most frequent
of which is phone line noise. If you usually hear crackles, pops,
noise and any other kind of interference when you are using your
phone line, then this corroborates that your phone line is noisy.
Please contact your phone company and ask them to repair the problem.
If you tell them you are experiencing noise, they will fix the problem
free of charge.
If you checked your phone lines and the problem is not there,
then please make sure your modem has the latest drivers. You may
need to do a search on the Internet to find out the latest drivers
for the modem you are currently using.
If you are still having problems after trying these solutions,
try changing the phone number you are connecting to. Click
here for a list of our access numbers.
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I
normally get a very good connection speed but downloads from some
sites are quite slow. Can you explain why?
There
are a number of factors that can affect this:
• The speed of the server hosting the site you are downloading
from.
• The location of the site (for example, it tends to take longer
to download from overseas sites than from ones in the U.S.).
• The amount of traffic currently on the Internet.
• The amount of people downloading from the same server as
you.
Webjogger also offers an Accelerated Dialup option for your dialup
connection. This service can increase your download speeds by 5
times or more and double your browsing speeds. Click
here to find out more about this service, which comes FREE with
all Unlimited access accounts.
Back to top.
How
do I set up the DNS settings in my computer manually?
Note:
Please do not set the DNS in the Network Control Panel, TCP/IP properties.
Please also be sure there are no settings in this location before
configuring DNS in your Dial-up Networking connectoid. Before you
change any settings, we recommend that you disconnect your dialup
connection. Please note also that Windows users who configured their
connection to the internet using our national dialer installer will
not be able to modify these settings.
Windows 98 & ME
• Open the Control Panel and double click Dialup Networking
(Windows 98 users will find Dialup networking in the My Computer
folder).
• Right click your Webjogger connection icon and choose Properties.
• Click the Networking tab (Windows 98 users click the Server
Types tab).
• Click the TCP/IP Settings button.
• Select Server assigned IP address.
• Select Specify name server addresses and enter your Primary
and Secondary DNS servers:
Primary DNS: 204.8.80.19
Secondary DNS: 204.8.81.2 and
204.8.80.2
• Click OK, then OK again. Try your dialup connection again.
Windows XP
• Open the Control Panel, double-click Network and Internet
Connections, then select Network Connections.
• Right click your Webjogger connection icon and choose Properties.
• Click the Networking tab.
• Highlight Internet Protocol (TCP/IP) and click the Properties
button.
• Select the option Obtain an IP address automatically.
• Select the option Use the following DNS server addresses
and enter your Primary and Secondary DNS servers:
Primary DNS: 204.8.80.19
Secondary DNS: 204.8.81.2 and
204.8.80.2
• Click OK, then OK again. Try your dialup connection again.
Windows 2000
• Open the Control Panel, thendouble click the Network and
Internet Connections icon.
• Right click your Webjogger connection icon and choose Properties.
• Click the Networking tab.
• Select Internet Protocol (TCP/IP) and click the Properties
button.
• Select the option Obtain an IP address automatically.
• Select the option Use the following DNS server addresses
and enter your Primary and Secondary DNS servers:
Primary DNS: 204.8.80.19
Secondary DNS: 204.8.81.2 and
204.8.80.2
• Click OK, then OK again. Try your dialup connection again.
Macintosh OS X
• Open the System Preferences and click Network.
• Click the TCP/IP tab.
• Verify that you are using the correct DNS servers in the
Domain Name Servers box.
Primary DNS : 204.8.80.19
Secondary DNS: 204.8.81.2
• Click Save to apply the changes.
• Try your dialup connection again.
Macintosh OS 8-9
• Click the Apple menu, go to Control Panels, and select TCP/IP.
• Verify that you are using the correct DNS servers in the
Name Server Address box.
Primary DNS: 204.8.80.19
Secondary DNS: 204.8.81.2
• Close TCP/IP and save the changes.
• Try your dialup connection again.
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I
can log on to the Internet and send e-mail, but I cannot see any
web sites. What’s wrong?
If
you receive ‘Page cannot be displayed’ or ‘Server
cannot be found’ errors you should first verify that you are
connected to the Internet:
In Windows: Check the Windows system tray (the area by the clock)
for the connection icon. The connection icon should look like two
monitors. These monitors blink when information is sent and received
over the connection.
Macintosh OS 8-9: To verify that you are connected, open Remote
Access (found in the Control Panels). The status box will show either
Connected, or Idle if not connected.
If you have verified that your computer is connected to the Internet,
but you are still unable to load any web pages or check your email,
try deleting and recreating the connection to Webjogger in your
Dial-up networking folder. If you need help with this step, click
here.
If recreating your connection does not resolve the problem, you
may check your DNS (domain name server) settings. Windows users
should be able to set their dialup to obtain the DNS settings automatically
from the Webjogger servers. If this setting is not working, you
can set up your DNS servers manually.
Note: Do not set up the DNS in the Network Control Panel, TCP/IP
properties. Be sure there are no settings in there before setting
up the DNS in your Dial-up Networking connection. Also, before you
change any settings, please remember to disconnect your dialup connection.
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What
operating systems or platforms can the Webjogger Web Accelerator
be installed on?
Windows
Operating Systems:
- Windows 95b with
Winsock2
- Windows 98
- Windows 98SE
- Windows Millennium Edition (Windows ME)
- Windows NT 4.0 Service Pack 6
- Windows 2000
- Windows XP
- Pentium 200MHz (or equivalent)
- 64MB RAM
- at least 5MB of hard-drive space.
Web Browser:
- Internet Explorer 5.0 (or later)
- Netscape 6.0 (or later)
Macintosh Operating Systems:
- OS X 10.2 or later
- PowerPC G3 processor at 333MHz
- 128MB RAM
- 6MB of hard drive space
Web Browser:
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The
telephone lines in my area are not too good. Will this affect the
performance of my Webjogger Accelerated Dialup service?
Phone
line problems may affect your connection to the Internet, causing
disconnections or slow speeds. This could as a consequence affect
the performance of your Webjogger Accelerated Dialup service.
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How
do I install Webjogger Accelerated Dialup?
Please
click here to find
detailed instructions for installing Webjogger Accelerated Dialup
on both Windows and Macintosh platforms.
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How
do I enable Email acceleration?
After
downloading and installing Webjogger Accelerated Dialup:
- Click with the right button of your mouse on the SlipStream
icon in the system tray. Then click on Settings.
- Go to the Email tab and toggle Enable for all applications.
- Click on OK.
- That’s it!
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How
can I find out more about SlipStream?
If
you are interested in finding out more about the SlipStream accelerator
or would like additional help information, please click
here!
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How
do I remove the Webjogger Web Accelerator from my computer?
It’s
easy!
Windows Operating Systems
- Please make sure all other applications in your computer are
closed.
- Under the Windows Control Panel, select "Add or Remove
Programs".
- Select SlipStream Web Accelerator and click Remove.
- The uninstaller will launch and guide you through the uninstallation
procedure.
Macintosh Operating Systems
Under OS X 10.3
- Quit the Web Accelerator.
- Launch the finder and browse to the Applications folder.
- Drag the accelerator icon to the trash can.
Under OS X 10.2
Under Mac OS X 10.2, you can not delete files/folders, which are
owned by root, by using GUI. The uninstallation must take place
through the Terminal.
- Log in to your computer with an administrative account.
- Open a terminal (Launch "Finder", browse to "/Applications/Utilities"
and launch "Terminal.app")
- In the terminal type "cd /Applications" then hit
"ENTER" key
- Type "sudo rm -rf SlipStream\ Web\ Accelerator.app"
then hit "ENTER" key
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How
do I connect to the Internet when I’m traveling?
This
service is FREE of charge for all dialup customers. Follow these
simple instructions to connect to the Internet from almost anywhere
in the USA:
- Download and install Webjogger’s national dialer by clicking
here.
- Once the dialer has been installed on your computer, two icons
will appear on your desktop. Click on either one of these icons
to connect to the Internet. The Webjogger national dialer should
appear.
- Verify that the location listed in the Dialing to:
box either matches the city you are in, or is one to
which you can make a local call. If it is neither, click on the
Select button and choose an appropriate location. Then click OK.
- Contact the local phone company to confirm that the number
you will be dialing is local to you.
- Click Connect.
If you run into problems of any kind, just give us a call! We’ll
help guide you through the process.
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Does
Webjogger’s national dialer work for Macintosh?
No,
Webjogger’s national dialer will only configure Windows operating
systems. To set up your Macintosh computer just give us a call and
we’ll be happy to help you.
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