Wireless
FAQ
 Do
I have to dial in or authenticate my connection in any particular
way?
 No,
your wireless connection is always on and ready to take you at extremely
high speeds anywhere you want on the World Wide Web.
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I
have a new computer and would like to connect it to the Internet
with my existing connection. What do I need to do?
In
order to make use of your Webjogger service from more than one computer
simultaneously, you need to connect your computers together into
a local area network (LAN). In most cases, this is as simple as
purchasing an inexpensive off-the-shelf router from your local computer
store, connecting your computers to it via Ethernet cables, and
then connecting the router to your Webjogger modem (which we installed
at your location when we activated your service). The setup basically
looks like this:
You can also connect your computers together wirelessly (i.e. without
using any Ethernet cables at all). This kind of setup is known as
a wireless LAN, or WLAN. In this case, the only difference is that
you will need to buy a wireless router and make sure that you have
wireless network cards installed in each of your computers. This
setup looks basically like this:
The instruction manuals of your specific router, and wireless network
cards (if you are setting up a WLAN) will tell you exactly what
you need to do in each case to configure the router and your computers
so that they can all connect to the Internet.
Note that your router will need to be configured to obtain its
IP address automatically from Webjogger via DHCP, and you will need
to input your unique Webjogger hostname into the router configurations
as well. If you do not know your Webjogger hostname, please contact
us.
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How
many computers can I connect using the same account?
You
can connect an unlimited number of computers to your Webjogger account,
following the plan outlined above. Of course,
the more computers you add, the more bandwidth you will be using,
and you may find that you need to upgrade your Webjogger account
to keep on getting the speeds you expect. However, in most cases,
a small network of up to 5 or 6 computers can make use of any one
of Webjogger’s Shared Bandwidth Accounts without any problem.
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Can
you help me to set up a local area network?
Certainly.
Check out our Customized Networks page for more information about
the networking services Webjogger can provide you. Or, give
us a call. We’d be happy to discuss your particular needs
and let you know how we can help.
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Can
you do maintenance or repairs to my existing LAN?
Absolutely.
Check out our Customized Networks page for more information about
the networking services Webjogger can provide you. Or, give
us a call. We’d be happy to discuss your particular needs
and let you know how we can help.
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I
seem to have lost my connection to the Internet. What can I do to
bring it back up?
The
fact that you cannot connect to the Internet does not necessarily
imply that your Webjogger service or the Webjogger network is down.
The problem may be in your local area network (LAN) or on your computer.
The first thing you can try is to go to the place where your Webjogger
broadband modem is installed, unplug the power cord, wait 10 seconds,
and plug it back in. This will restart the broadband modem and reset
your connection.
If this doesn’t solve the problem, and you have a network
administrator, this would be a good time to call them for their
advice.
If you don’t have a network administrator and want to check
a few things yourself, try the following:
We recommend that you first check the connections between your
computer, the router on your LAN (if you have one), and the broadband
modem that we installed at your premises.
If you have a wired LAN:
Try unplugging and plugging back in the Ethernet cables that
connect your computer, the router on your LAN (if you have one),
and your Webjogger broadband modem. Make sure that the cables
fit well and don’t come loose when you gently tug on them.
If any of your cables do come loose, you should replace them,
or terminate them with new connectors.
If the cables are well plugged-in, check the link and activity
LEDs on your computer network card(s) and router. The link LEDs
should be solidly lit, and the activity LEDs should be flashing
(Note that these LEDs may work slightly differently depending
on the brand of hardware you are using). If the link LED is
flashing, you probably need to replace or re-terminate your
Ethernet cable. If the LEDs are off, the problem could be in
your Ethernet cable (which you should replace or re-terminate),
or with your network card(s) or router.
In this case, you may need to reinstall your network card drivers,
or replace your defective hardware.
If you have a wireless LAN (WLAN):
Check to see if the link LEDs on your wireless router and the
wireless network cards on your computer(s) are solid green.
The activity LEDs on these devices should also be green, but
flashing rather than solidly lit. (Note that these LEDs may
work slightly differently depending on the brand of hardware
you are using). If the LEDs don’t seem to be working,
try removing your wireless network cards and reseating them
in your computer(s). If reseating the cards doesn’t help,
you may need to reinstall the drivers, or replace your defective
hardware.
If your Ethernet cables and/or wireless network cards seem fine,
but you still can’t connect to the Internet, try restarting
your computer(s) and router.
If after following these procedures, you still do not have a connection
to the Internet, please contact us.
There may very well be a problem with your Webjogger connection
or on the Webjogger network.
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I
seem to be connected to the Internet, but I can’t send or
receive emails. Help!
It
sounds like you are having an email problem rather than a problem
with your Wireless Highspeed account in general. In this case, we
recommend that you consult our Email
FAQ.
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I
have several computers in my building connected to a router. Some
computers connect but others don’t. Is my Webjogger connection
down?
The
problem is probably somewhere on your local area network (LAN).
You could have a software or a hardware problem.
If you don’t have a network administrator and/or want to
check a few things yourself, try the following:
To troubleshoot a suspected software problem:
To troubleshoot a hardware problem:
Try following the instructions outlined in our “I seem
to have lost my connection to the Internet” FAQ, above.
If you still can’t resolve this problem and don’t have
a network administrator to consult, please contact
us. Webjogger will be happy resolve your problem for you, at
a reasonable hourly rate.
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My
local area network (LAN) seems to be working fine, but I can’t
connect to the Internet. Is Webjogger down?
Maybe,
but there are a few things you may want to try on your end to help
isolate the problem further before calling Webjogger:
First, try going to the place where your Webjogger broadband modem
is installed, unplugging the power cord, waiting 10 seconds, and
plugging it back in. This will restart the broadband modem and reset
your connection.
If that doesn’t solve your problem, there may be a connectivity
issue between your LAN router and the Webjogger modem. Try unplugging
and plugging back in the Ethernet cable that connects the two devices.
Make sure that the cable fits well and doesn’t come loose
when you gently tug on it. If it does come loose, you may want to
try replacing the cable.
If the cable is well plugged-in, check the link and activity LEDs
on your Webjogger broadband modem and your router’s wide area
network (WAN) port. The link LEDs should be solidly lit, and the
activity LEDs should be flashing (Note that these LEDs may work
slightly differently depending on the brand of hardware you are
using). If the link LED is flashing, you probably need to replace
or re-terminate your Ethernet cable. If the LEDs are off, the problem
could be in your Ethernet cable (which should be replaced or re-terminated),
or with the modem or the router.
If none of the LEDs on the modem are lit, and you are sure it is
receiving electrical power, it could be defective. Please contact
Webjogger so we can replace the modem or its power apparatus.
If you’ve eliminated the possibility of a hardware problem,
try checking the WAN configurations on your router. Your router
should be configured to obtain an IP address automatically from
Webjogger via DHCP, and it should have a hostname configured as
well. If the hostname is blank, or if you think it might be wrong,
please contact us so that we can tell you what your hostname should
be.
If none of these solutions helps, then there may be a problem on
the Webjogger network. Please call us
so we can take measures to resolve the problem as quickly as possible.
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Can
I move my antenna to another location in my building?
In
most cases, we recommend that you contact
Webjogger so that one of our trained installers can move your antenna
for you, if necessary. If you are a certified RF professional and
just need some basic advice about our setup, we’d be glad
to assist you as well.
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Do
you block or in any way control any protocols or ports?
Yes,
Webjogger does employ a number of industry-standard security and
bandwidth management techniques to optimize your connection and
protect you from the most common virus and hacker threats. If you
need more information about these practices or need to request an
exception to our general policy, please contact
us. We want your connection to work as well as possible, and will
be happy to answer your questions or make adjustments as needed.
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Do
you offer static IP addresses?
Yes,
we do! Note that some additional fees may apply, depending on the
kind of Wireless Highspeed account you currently have with Webjogger.
Check out our rates
for more details!
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